Auto Social — Terms & Conditions
Last updated: 13 August 2026
These terms are an agreement between you and Auto Social ("we", "us"). They apply when you install the app, connect an Instagram account, or let the service send messages on your behalf. If you do not accept them, do not connect an account.
1. What Auto Social does
Auto Social connects to an Instagram professional account you own and sends replies on your behalf, according to rules you write. It can answer direct messages, respond to comments privately, reply to story mentions and story replies, and publish or schedule posts. Messages are sent from our servers, which means they are sent whether or not the app is open on your device.
2. Who may use it
- You must be at least 18 years old.
- You must own, or be authorised to act for, the Instagram professional account you connect.
- Your Instagram account must be in good standing and eligible for Instagram's messaging and publishing APIs.
3. Your account and your credentials
You connect Instagram through Meta's own sign-in flow. You are responsible for keeping access to your device and your Instagram account secure. Anyone who can reach your connected account in the app can change what it sends, so treat that access as you would treat the account itself.
4. You are responsible for what the automation sends
Messages sent by Auto Social are sent as you, and to the people who receive them they are from you. You are responsible for the rules you write and the content they send. In particular you agree not to use Auto Social to:
- send unsolicited bulk messages, spam, or messages to people who have not contacted you first, where Instagram's rules require that they have;
- send content that is unlawful, deceptive, harassing, hateful, or infringes someone else's rights;
- impersonate another person or business;
- make claims you cannot support, including about products you sell;
- collect or process other people's personal data in breach of applicable data protection law;
- evade a restriction, rate limit, or enforcement action applied by Meta.
5. Instagram's rules apply to you too
Auto Social operates through Meta's Instagram API and your use of it is also governed by Meta's own terms and platform policies. Meta can change those rules, rate-limit an account, or withdraw API access at any time, and it can do so without notice to us. If that happens, some or all of Auto Social may stop working for your account. We are not able to overrule Meta, and we are not responsible for their decisions about your account.
6. Messaging windows and delivery
Instagram restricts when a business may reply to a person — typically within a limited window after that person's own message. Auto Social respects those limits, which means a reply may not be sent at all if the window has closed. We do not guarantee that any particular message will be delivered, delivered on time, or delivered only once.
7. The service is provided as it is
Auto Social is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that automated replies will be correct or appropriate for the message that triggered them.
Nothing in these terms excludes a right you have under law that cannot be excluded, including consumer rights in your country.
8. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost sales, lost goodwill, or lost or corrupted data, arising from your use of Auto Social.
This includes loss caused by a message the automation sent, a message it did not send, a message sent to the wrong person, downtime, or a change Meta makes to the Instagram API.
Where liability cannot be excluded, our total liability to you is limited to the greater of the amount you paid us for the service in the twelve months before the claim, or USD 50.
9. Suspension and termination
You may stop using Auto Social at any time by logging out and removing the app from your Instagram account, under Settings and privacy → Apps and websites. Removing it there stops the automation immediately.
We may suspend or terminate your access if you breach these terms, if your use puts our access to Meta's API at risk, or if we are required to by Meta or by law. Where it is reasonable to do so, we will tell you first.
Your data is handled as described in the privacy policy, including after termination.
10. Changes to these terms
We may update these terms. When we do, the "last updated" date at the top of this page changes. If a change materially reduces your rights, we will make reasonable efforts to tell you before it takes effect. Continuing to use Auto Social after a change means you accept the updated terms.
11. Governing law
These terms are governed by the laws of [YOUR JURISDICTION], and the courts of [YOUR JURISDICTION] have exclusive jurisdiction over any dispute, except where the law of your country of residence gives you the right to bring proceedings locally.